“Constant, gentle pressure” was Danny’s version of the Japanese phrase kaizen, the idea that everyone in the organization should always be improving, getting a little better all the time. “Athletic hospitality” meant always looking for a win, whether you were playing offense (making an already great experience even better) or defense (apologizing for and fixing an error). “Be the swan” reminded us that all the guest should see was a gracefully curved neck and meticulous white feathers sailing across the pond’s surface—not the webbed feet, churning furiously below, driving the glide.
In a cruel age, he became a byword for particular viciousness. At a time when the fear of God persuaded many to respect (or at least bear in mind) the concept of mercy, and divine retribution, de Bellême seems to have been devoid of religious belief or conscience. He chose not to ransom his prisoners – then normal practice, since it was lucrative – because he preferred to keep victims on hand for torture and mutilation.
Someone from a medieval landowning family had a life expectancy of a little over thirty years from birth. This rose to forty-five if they successfully ran the gauntlet of childhood diseases and reached the age of twenty-one.
Out of this extraordinary tax evolved a system, overseen by Roger of Salisbury, the name of which survives as the centre of British government finances today: the Exchequer, so-called because the moneys due to the crown in Henry’s time – rents, taxes and fines – were laid out on a large table. It was ten feet by five, with a three-inch rim around its edge to stop anything from falling off. This counting table was covered with a cloth, on which there was a pattern of horizontal and vertical squares, as would be found on a board for a game of chequers. The columns of squares had different values, starting with pennies, progressing through shillings to pounds, all the way up to tens of thousands of pounds. The royal accountant set out counters across the top row of squares, representing the sums that he had calculated as being due to the crown. Along the row immediately below this were laid out further counters, showing what had actually been paid in against the debt. In an age of complicating Roman numerals, the employment of what was, in essence, a giant chequerboard abacus reduced payments and debts to their simplest and most digestible form.
On behalf of his wife and sons, Geoffrey of Anjou led the fighting in Normandy with drive and energy, riding into battle with a ‘Planta Genista’ – the Latin name for a type of yellow-blooming flower – as his talisman. This was, it is said, the root of his nickname of ‘Plantagenet’.
Suddenly, in the vernacular of popular culture, the woman who wore white lace collars (and a jet-black collar for dissent days) with her black robes was “cool.”
