Quotes & Highlights

the gap between the old and the new is the time when innovation is most possible and when the organization can most easily be revitalized.
— William Bridges, Susan Bridges, Managing Transitions
The female-specific concerns that men fail to factor in cover a wide variety of areas, but as you read you will notice that three themes crop up again and again: the female body, women’s unpaid care burden, and male violence against women.
— Caroline Criado Perez, Invisible Women
Under the guise of creating order, we drift toward the disorder of a thousand stupid rules, leaving no ability to respond to the world as it unfolds.
— Aaron Dignan, Brave New Work
Skill 1—Build Safety—explores how signals of connection generate bonds of belonging and identity. Skill 2—Share Vulnerability—explains how habits of mutual risk drive trusting cooperation. Skill 3—Establish Purpose—tells how narratives create shared goals and values.
— Daniel Coyle, The Culture Code
In short, our state of mind affects what alcohol does to us, just as alcohol affects our state of mind.
— Adam Rogers, Proof
The funny thing is, when I visited leaders of successful creative cultures, I didn’t meet many artists. Instead, I met a different type, a type who spoke quietly and tended to spend a lot of time observing, who had an introverted vibe and liked to talk about systems. I started to think of this type of person as a Creative Engineer.
— Daniel Coyle, The Culture Code
It’s not a bad idea to let people take away something from this celebration too, a memento of the transition process that is now behind them. The idea is not unlike giving people a piece of the past, as mentioned in Chapter 3. In this case it may be a T-shirt with “I Survived the Merger” across the front or a certificate of thanks for their participation in the Transition Monitoring Team. Serious or humorous, the memento further acknowledges and winds up a difficult time in the organization’s history and the person’s career.
— William Bridges, Susan Bridges, Managing Transitions
The single biggest reason organizational changes fail is because no one has thought about endings or planned to manage their impact on people. Naturally concerned about the future, planners and implementers all too often forget that people have to let go of the present first. They forget that while the first task of change management is to understand the desired outcome and how to get there, the first task of transition management is to convince people to leave home. You’ll save yourself a lot of grief if you remember that.
— William Bridges, Susan Bridges, Managing Transitions
Before 1066 and the advent of the Normans, Wales had been the domain of some of the earliest settlers of the British Isles – the Britons or Celts – who are generally thought to have migrated from Continental Europe some three centuries before the birth of Christ. Anglo-Saxon conquerors had pushed these communities westwards out of England from the fifth century AD onwards, and they became known as the ‘Wallenses’ (literally the ‘borderers’). Early medieval Wales consisted of a complex patchwork of determinedly independent, rival provinces and realms, with three major principalities – Gwynedd, Powys and Deheubarth – coming to prominence.
— Thomas Asbridge, The Greatest Knight
The task before you is therefore twofold: first, to get your people through this phase of transition in one piece; and second, to capitalize on all the confusion by encouraging them to be innovative.
— William Bridges, Susan Bridges, Managing Transitions