Quotes & Highlights

Our co-founder has quit. Our investors pull funding. Our number one customer returns the product because it simply doesn’t work. Our spouse gives up on us. Our board fires us. Such are the moments to stare deeply into our own experience. Who are we? What are we made of? What conditions are our lives in and, radically as important, how have we been complicit in creating the conditions we so steadfastly declare we do not want?
— Jerry Colonna, Reboot
Life is a process of becoming, a combination of states we have to go through. Where people fail is that they wish to elect a state and remain in it. This is a kind of death. ANAÏS NIN, AMERICAN DIARIST
— William Bridges, Susan Bridges, Managing Transitions
“I am not what has happened to me,” taught Carl Jung. “I am what I choose to become.” But choosing requires knowing. It requires knowing how what happened to us influences the choices we made and continue to make. Again and again I ask my clients, “How are you complicit in creating the conditions of your lives that you say you don’t want?”
— Jerry Colonna, Reboot
laughter is not just laughter; it’s the most fundamental sign of safety and connection.
— Daniel Coyle, The Culture Code
Now, success depended on his ability to interpret and absorb the unwritten rules of the court; to be able to follow the precepts of ‘courtesie’ (‘courtesy’, or quite literally ‘how to behave at court’).
— Thomas Asbridge, The Greatest Knight
The Second Amendment is one sentence. It reads in its entirety: A well regulated militia, being necessary to the security of a free state, the right of the people to keep and bear arms, shall not be infringed.
— Michael Waldman, The Second Amendment
The only core element of the ritual that was virtually universal in the twelfth century was dubbing. Derived from the French word ‘adouber’ (to arm), this meant literally to invest someone with a weapon, in most cases by belting (or girding) a sword to his body. For men like William, it seems to have been the receipt of these two objects, the knightly belt and sword, which signified their transformation into knights. The dubbing might be followed by one final act – the ‘collée’ – a form of ritualised blow to the body that could vary from a light, almost genteel, tap on the shoulder, to a forceful cuff to the head. Its origins and meaning remain obscure, one theory suggesting that the strike was supposed to remind a warrior of his duties, another arguing that this symbolised the last blow a knight would receive without retaliation. It would be a century before the ‘collée’ was typically delivered to the shoulder with the flat of a sword blade – the classic image of ‘dubbing’, now immortalised in modern imagination and still enacted by the English monarchy when conferring a knighthood.
— Thomas Asbridge, The Greatest Knight
Learning to lead ourselves is hard because in the pursuit of love, safety, and belonging, we lose sight of our basic goodness and twist ourselves into what we think others want us to be. We move away from the source of our strengths—our core beliefs, the values we hold dear, the hard-earned wisdom of life—and toward an imagined playbook listing the right way to be.
— Jerry Colonna, Reboot
The second surprise is that Jonathan succeeds without taking any of the actions we normally associate with a strong leader. He doesn’t take charge or tell anyone what to do. He doesn’t strategize, motivate, or lay out a vision. He doesn’t perform so much as create conditions for others to perform, constructing an environment whose key feature is crystal clear: We are solidly connected. Jonathan’s group succeeds not because its members are smarter but because they are safer.
— Daniel Coyle, The Culture Code
Managing transition involves not just whopping financial deals but the simple process of helping people through three phases: 1. Letting go of the old ways and the old identity people had. This first phase of transition is an ending and the time when you need to help people to deal with their losses. 2. Going through an in-between time when the old is gone but the new isn’t fully operational. We call this time the “neutral zone”: it’s when the critical psychological realignments and repatternings take place. 3. Coming out of the transition and making a new beginning. This is when people develop the new identity, experience the new energy, and discover the new sense of purpose that makes the change begin to work. Because transition is a process by which people unplug from an old world and plug into a new world, we can say that transition begins with an ending and finishes with a beginning.
— William Bridges, Susan Bridges, Managing Transitions