A great story and lesson on how to pull off one of the most important presentations you could possibly face.
Archives for September 2011
“customer service is no longer about telling people how great you are. It’s about producing amazing moments in time, and letting those moments become the focal point of how amazing you are, told not by you, but by the customer who you thrilled.”
One of my absolute favorite songs turned into a beautiful book, filled with optimism that only makes the song that much more heartbreaking. The book, like the song, really isn’t meant for children, but both are gorgeous works of creativity and storytelling.
A handy ‘shelf’ to make it easy to drag-and-drop files across multiple desktops. This will likely make my life a good bit easier now that I have upgraded to Lion on my iMac and adopted a Magic Trackpad.