The Usability of the Link Icon

Peter Steen Høgenhaug has posted the results of a usability test focused “aimed at exploring how little documentation you could leave in a CMS, and still have even the most non-savvy person use it with no issues”. This lead him to discover how few people make the connection between an icon of two links in a chain with the act of creating a hyperlink to another page. It’s a quick read and a fascinating study of the cognitive association, or lack thereof when trying to extend real world imagery to represent online actions.

It would be interesting to see a study focused on users who are familiar with content management systems, to see if they find this to be an issue. Without a great replacement, we may need to rely on discovery and learning for this association.

This reminds me a lot of my previous post . So, posing the same question as we did there – what would be a good replacement? I haven’t been able to come up with a great iconic substitution and am leaning ever so slightly, toward simply using the word Link. I’m sure there’s something better though.

What do you think, is it worth changing? If so, what should it be?

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